24/7 EMERGENCY SERVICE
Yes, water damage is typically covered by most homeowner and commercial property insurance policies when it results from a sudden or accidental event—such as a burst pipe, appliance overflow, or roof leak due to a storm. However, damage caused by long-term neglect, gradual leaks, or poor maintenance may not be covered. Every policy is different, so we recommend reviewing yours carefully.
Yes! We work with all major insurance companies. Our team handles the entire insurance coordination process, including detailed documentation, scope of work, and direct communication with your insurance adjuster. This helps reduce stress and speeds up the claims process.
Your safety comes first. Follow these steps:
The sooner we start the drying and dehumidification process, the better the outcome. Waiting too long can lead to mold growth and additional damage.
Every situation is different. General timelines:
We’ll provide a personalized timeline and keep you updated throughout the process.
Preventing water damage is always better than dealing with it later.
Following these steps can lower the risk of water damage to your property. Our team is ready to help with fast, professional service if you face an issue.
Hidden water damage may not be immediately visible, but here are some red flags to watch for:
If you suspect hidden water damage, contact us for a thorough inspection. We use moisture meters and thermal imaging cameras to detect water behind walls and under flooring.
Water damage should be addressed immediately—ideally within the first 24 hours. The longer water sits, the more it can soak into building materials, weakening the structure and creating an ideal environment for mold growth.
Small, surface-level spills may be manageable with wet/dry vacuums and fans. However, if water has penetrated flooring, walls, or insulation—or if the water is contaminated—it’s essential to bring in professionals. DIY cleanup often fails to remove hidden moisture and can result in mold growth or structural damage.
Our process includes:
In many cases, no. If damage is limited and there are no health risks (e.g., sewage), you can often remain in the home. For larger losses involving contaminated water or major demolition, temporary relocation may be recommended for your comfort and safety.
We use state-of-the-art commercial equipment, including:
This ensures rapid drying, thorough sanitation, and safe air quality.
Categories (based on contamination):
Classes (based on extent of saturation):
Yes. Water can weaken drywall, flooring, subfloors, and even the foundation if left untreated. Prompt drying and repair are critical to prevent long-term structural issues.
Yes. Mold can begin growing within 24 to 48 hours after water exposure. It thrives in moist, warm environments and can pose serious health risks, especially to people with allergies or respiratory conditions. Prompt drying and dehumidification are essential to prevent mold growth.
We:
Choose a provider with IICRC certification (Institute of Inspection Cleaning and Restoration Certification). This ensures the team follows industry standards in water mitigation, structural drying, and mold prevention. Octagon Cleaning & Restoration is fully IICRC-certified.
You should call a fire damage restoration company as soon as your property is deemed safe to enter by emergency responders. While safety and medical attention should always be the top priority, reaching out shortly after the fire is extinguished enables us to assess the damage and initiate the restoration process promptly. Our team can also help secure your property with emergency board-up services to prevent further damage.
In many cases, yes. Depending on the extent of the damage and air quality concerns, temporary relocation may be necessary to ensure your health and safety. During our initial assessment, we’ll advise you on whether it’s safe to remain in the home or if you should relocate during the restoration process.
Fire damage can be devastating, but most homeowner’s insurance policies cover repairs to your home and its contents through dwelling and personal property coverage. Additionally, your policy may include personal liability or umbrella insurance, which can help if a fire in your home spreads to a neighboring property. It’s important to review your coverage to ensure you’re fully protected.
We specialize in assisting homeowners during challenging times. Our team works closely with you and your insurance company to guide you through the claims process, helping reduce the stress and uncertainty of property damage. With our expertise and commitment to customer satisfaction, you can trust us to handle every step with care and professionalism.
We use advanced deodorization techniques such as thermal fogging, ozone treatment, and hydroxyl generators to eliminate odors at the molecular level. We also clean the ductwork for HVAC systems and affected surfaces to prevent lingering smells.
Water left from fire suppression must be removed quickly to prevent mold and further structural damage. Our technicians are trained to extract standing water, dry affected materials, and monitor moisture levels using advanced tools to ensure your property is completely dry.
Timelines vary depending on the extent of the fire damage:
Severe damage requiring reconstruction: several weeks to months. We provide a detailed estimate and timeline after inspecting your property. Our sister company, Octagon Construction, can provide reconstruction services.
Our comprehensive process typically includes:
Absolutely. Our team is trained in removing smoke and soot residue from a variety of surfaces. Salvageable contents are cleaned either in-house or by trusted vendors. We use industry-approved tools and products designed to fully clean, sanitize, and deodorize the property.
It depends on the damage. Even small fires can leave behind toxic particles, airborne contaminants, and structural risks. A professional assessment is needed to determine when it’s safe to re-enter or remain in your home.
Salvageable items often include:
Most homeowner and commercial property insurance policies cover fire and smoke damage, as well as water damage caused by extinguishing the fire. We work directly with your insurance company, submitting documentation, estimates, and photos to help streamline your claim.
We take care of all documentation by:
A reputable restoration company should be certified by the IICRC (Institute of Inspection Cleaning and Restoration Certification). This ensures adherence to industry best practices in fire damage restoration, deodorization, and structural drying. Octagon Cleaning & Restoration is fully IICRC-certified and has extensive experience in both residential and commercial fire loss restoration.
There’s a lot of misinformation surrounding mold, especially black mold. Some people have falsely been told that black mold is the only dangerous mold. This is untrue. Any mold has the potential to be dangerous for your health and your property. Because of this, all mold problems should be promptly addressed by professionals.
Every insurance policy is different. Professional mold removal is most likely to be covered by insurance when it is caused by sudden, covered events like burst pipes. Mold caused by neglect is typically not covered by policies.
Check your policy to learn more about your coverage.
If you are covered, we will coordinate with your insurance provider to ensure a seamless mold remediation process for you.
Small patches of mold on non-porous surfaces, such as tile, can sometimes be cleaned with household products and proper safety gear. However, larger infestations, mold on porous materials (like drywall or insulation), or hidden mold require professional remediation. DIY efforts often overlook the root cause, and improper cleaning methods can exacerbate the problem or spread spores to other areas.
Professional mold remediation involves more than just cleaning visible mold. Mold spores must be physically removed, and the area must be properly contained to prevent cross-contamination. Bleach and fogging treatments may kill mold, but do not remove health risks or prevent regrowth. At Octagon Cleaning & Restoration, we utilize IICRC-certified techniques and equipment to safely remove mold, ensuring your property is safe.
Most mold remediation jobs take 1–5 days, depending on the severity, size of the affected area, and whether demolition or reconstruction is needed. We’ll provide a detailed project timeline so you know what to expect.
remediation process includes identifying and fixing the source of moisture—whether it’s a leak, poor ventilation, or high humidity—to prevent future growth.
Common signs include musty or earthy odors, visible mold growth (often black, green, or white spots), bubbling paint, warped walls, and increased allergy or respiratory symptoms. You may also notice condensation or moisture issues in specific areas. Mold can also grow behind walls or under flooring, so if you suspect a problem, a professional inspection is recommended.
Often, yes. Mold tends to produce a distinct musty odor. However, not all mold has a noticeable smell, and some infestations can be completely hidden. If you notice a persistent musty smell and can’t locate the source, a mold inspection is a smart next step.
While not all mold is toxic, any mold growth can impact indoor air quality and pose health risks, especially for those with allergies, asthma, or compromised immune systems. Black mold (Stachybotrys chartarum) is particularly concerning, but all mold should be assessed and remediated professionally to protect your health and prevent further damage.
Mold needs moisture, warmth, and organic material to grow. Common causes include:
No, Octagon Cleaning & Restoration does not conduct post-remediation testing, as it would be a conflict of interest. We recommend independent, third-party environmental testing companies to verify that mold has been completely removed and the affected areas meet industry air quality standards.
Certified mold inspectors use a combination of tools and techniques:
If the underlying moisture problem isn’t fixed, mold can return. Our mold remediation process includes identifying and addressing the source of moisture—whether it’s a leak, high humidity, or condensation—to prevent future growth.
Asbestos can be difficult to identify by visual inspection alone. You should always treat any older material as if it contains asbestos and leave it be. Homeowners should not be handling asbestos or attempt to remove it from their houses. Buildings should be inspected for any asbestos materials by a trained, accredited asbestos professional.
Asbestos identification is a critical step in ensuring the safety of your home or business. The only reliable way to determine if a material contains asbestos is through testing by a qualified laboratory. Octagon Cleaning & Restoration emphasizes safety and precision when dealing with potentially hazardous materials.
The EPA advises testing only if the material is damaged—such as fraying or crumbling—or if you are planning renovations that might disturb it. For your safety, a trained and accredited asbestos professional should always collect these samples. Trusting experts ensures accurate results and keeps you protected.
If you suspect asbestos in your property, don’t take chances. Contact our team of professionals today for expert guidance and testing services. Your safety is our priority; our expertise is your peace of mind.
Asbestos is a naturally occurring mineral once used in insulation, flooring, roofing, and other building materials. When disturbed, asbestos fibers become airborne and can cause serious health risks such as lung cancer, mesothelioma, and asbestosis. Because of these risks, asbestos removal should only be handled by licensed professionals.
The only way to confirm asbestos is through professional testing. Common materials that may contain asbestos include ceiling tiles, floor tiles, insulation, roofing, pipe wrap, and joint compound in buildings constructed before the 1980s. If you suspect asbestos, do not disturb the material—call a certified asbestos inspector.
Asbestos-containing materials are not always hazardous if they are in good condition and left undisturbed. The risk arises when the material is damaged, deteriorating, or disturbed during renovations, repairs, or demolition, causing fibers to become airborne.
Yes. OSHA and EPA regulations require asbestos inspections before renovations or demolition in commercial buildings and many residential properties. If asbestos is found, it must be properly abated by licensed professionals before any work begins.
Our certified team follows strict state, federal, and OSHA guidelines. We contain the work area, use negative air pressure systems, wear protective equipment, and safely remove and dispose of asbestos materials at approved facilities. This ensures compliance and protects building occupants.
In some cases, yes. We can schedule abatement work during off-hours or in sections of the building to minimize disruption. Safety is always the top priority, and clearance testing ensures the area is safe before reoccupation.
Asbestos removal is regulated by the Environmental Protection Agency (EPA), Occupational Safety and Health Administration (OSHA), and state agencies. Hiring a licensed asbestos contractor ensures compliance and reduces liability risks.
Costs depend on the type of material, the size of the project, and the complexity of removal. We provide on-site inspections and detailed estimates so you know exactly what is required to keep your building safe and compliant.
Yes. We supply full project reports, including air monitoring results and waste disposal documentation. This provides proof of compliance for regulatory agencies, insurance, or future property transactions.
Only licensed asbestos professionals have the training, equipment, and legal authority to safely handle asbestos. Using an unqualified contractor not only puts people at risk but also creates legal and financial liability for the property owner.
Yes! Octagon Construction works with all insurance companies. They will provide all documentation to support your claim and follow up with the adjuster to ensure it is processed as quickly as possible.
Yes! Octagon Construction is fully insured. They are compliant with all local, state, and federal laws. FYI – I removed licensed, as there are no licensing requirements for builders in Maine or NH.
The amount of time required to restore your property will depend on the type and scope of the loss. Octagon Construction will provide a timeline and estimate after evaluating your property.
You should have your commercial duct systems inspected and cleaned every 2-5 years. At Octagon Cleaning & Restoration, our experienced technicians make this process easy and fast, providing quality work while limiting disruptions to your operations.
The National Air Duct Cleaners Association (NADCA) recommends cleaning commercial ductwork every 3–5 years. Facilities such as hospitals, schools, food service businesses, and manufacturing plants may need more frequent cleanings due to stricter health, safety, and compliance requirements.
Over time, dust, mold, allergens, and debris build up inside HVAC ductwork. Professional commercial duct cleaning improves indoor air quality, creates a healthier environment for employees and customers, extends the life of HVAC systems, and can lower energy bills by improving airflow efficiency.
Common signs include visible dust around vents, musty or stale odors, poor airflow, higher energy costs, or increased allergy and respiratory complaints from occupants. A professional duct inspection can confirm if cleaning is needed.
Our technicians use specialized high-powered vacuums, mechanical brushes, and HEPA filtration to remove dust, dirt, and contaminants from the entire HVAC system. If mold, bacteria, or other biohazards are present, we clean everything with clean diffuser covers.
We understand downtime is costly. Our team works around your schedule—including nights and weekends if needed—and sections off work areas to minimize disruptions while keeping your building safe and clean.
Yes. We follow NADCA standards and OSHA safety guidelines for all commercial duct cleaning projects. Our work meets or exceeds industry best practices, ensuring a safe and thorough cleaning process.
Yes. Clean ductwork reduces strain on HVAC systems, improves airflow, and helps your heating and cooling units run more efficiently. Many businesses see a noticeable reduction in energy costs after duct cleaning.
Absolutely. We provide before-and-after photos and a detailed service report. This not only shows the results but also helps with facility maintenance records, insurance compliance, and building inspections.
Yes. Our HEPA-filtered equipment captures dust and contaminants instead of releasing them into the air. Many businesses notice improved indoor air quality, which benefits employees and visitors with allergies or respiratory issues.
Pricing depends on your building’s size, the condition of the HVAC system, and the level of contamination. We provide free on-site inspections and custom quotes so you know exactly what to expect.
Lead removal, or abatement, is a professional process designed to safely eliminate lead-based paint hazards—such as peeling paint, dust, or contaminated soil—in older buildings. It’s essential because lead exposure can cause severe health issues, especially in children, including developmental delays, neurological damage, and behavioral problems.
If your property was built before 1978—and especially if you’re planning renovations, see chipping or peeling paint, or have young children or pregnant occupants—lead removal should be seriously considered. Renovations can disturb old paint and release hazardous dust.
Yes, each state has strict regulations:
Contractors must notify the state’s DES in writing at least 10 working days before starting any work that could release lead dust.
You must hire EPA-certified lead-safe professionals or state-licensed lead abatement contractors:
Several professional techniques are used—each chosen based on the situation:
Remove/dispose, involving HEPA-equipped sanding or heat guns, avoiding banned methods like torching or uncontrolled sanding.
No—lead removal is highly regulated and must be handled by qualified professionals. DIY attempts often break the law, scatter hazardous dust, and increase health risks. Certified contractors follow strict EPA, state, and OSHA-safe work practices.
Yes—help is available for property owners in both states:
New Hampshire may offer federal or state grants through the Lead Hazard Control and Healthy Homes Program. Programs may include grants or loans to make units lead-safe for low-income households, especially where children are involved.
Professional lead removal includes:
These steps protect occupants and ensure compliance with regulations.
Typically, no. For safety, occupants—especially children and pregnant individuals—must vacate during removal. Clearance testing helps determine when it’s safe to return.
You can report violations to:
EPA Region 1—for violations of federal RRP or disclosure rules. Call (888) 372-7341 (#3, then #2) or file a form online.
