Hosted by Robert York, founder and owner of Octagon Cleaning & Restoration, alongside General Manager Brad Rosenberger, this podcast pulls back the curtain on what really happens in the restoration industry. But this isn’t just another business podcast. Robert and Brad are passionate about serving their community, their customers, and their team—and it shows in every episode.
At the heart of Octagon’s approach is a simple but powerful credo: do no harm and do what’s right for customers and employees. In an industry where people are often at their most vulnerable, this commitment to integrity is at the core.
Let’s dive into what each episode has to offer.
Episode Breakdown
Episode 1: From One-Man Operation to Industry Leader: The Octagon Cleaning & Restoration Story (20:58)
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Every great company has an origin story, and Octagon’s is no exception. In this premiere episode, Robert York takes you back to the beginning, sharing the challenges, triumphs, and pivotal moments that shaped Octagon into the trusted restoration company it is today.
You’ll hear about the early days of building the business from the ground up, the obstacles faced along the way, and the defining principles that guided every decision. This isn’t just a business success story; it’s a testament to what happens when you prioritize doing right by your customers and team above all else.
Episode 2: More Than Mold: Life, Family, and the Ethics of Restoration (25:29)
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In this deeply personal episode, Robert and Brad open up about the human side of running a restoration business. They discuss the delicate balance between demanding work schedules and family commitments, and why treating both customers and employees with dignity isn’t just good practice, it’s essential.
You’ll gain insight into the ethical dilemmas that arise when working with people during their most vulnerable moments and how Octagon’s “do no harm” philosophy guides every interaction. This episode reminds us that behind every restoration project is a family in crisis, and choosing a company with strong values can make all the difference in your experience.
Episode 3: Water Damage 101: Why You Need Professional Restoration (14:53)
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Water damage is one of the most common and misunderstood property emergencies. In this practical, information-packed episode, the Octagon team breaks down everything you need to know about water damage restoration.
Learn why that “small” leak can lead to major structural issues and health hazards if not properly addressed, and why DIY solutions often create bigger problems down the road. Robert and Brad walk through the professional restoration process step-by-step, explaining what happens from the initial call to final completion.
You’ll discover the hidden dangers lurking behind wet walls, the importance of proper drying techniques, and what questions to ask when choosing a restoration company.
Episode 4: Inside Fire Damage Restoration: A Project Manager’s Perspective (12:20)
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Fire damage restoration is complex, emotional, and often overwhelming for property owners. In this episode, Brad Rosenberger brings his project management expertise to the forefront, offering a behind-the-scenes look at what really goes into restoring a fire-damaged property.
From coordinating with insurance adjusters to managing multiple contractors and timelines, you’ll understand the intricate dance required to bring a property back to life.
Brad shares real-world scenarios, common challenges, and how Octagon navigates the complications that inevitably arise during fire restoration projects. Most importantly, you’ll learn what to expect if you ever face this situation—the timeline, the process, the communication, and how the right restoration partner can transform a devastating experience into a manageable recovery.
Why Listen?
Transparency: Pull back the curtain on the restoration industry
The restoration industry can feel like a black box when you’re in crisis mode. Robert and Brad believe that knowledge is power, which is why they’re committed to complete transparency about how the industry works.
Education: Learn what to look for in restoration services
Not all restoration companies are created equal. Through real-world examples and expert insights, the Octagon Podcast educates listeners on the key differentiators between quality restoration work and shortcuts that cause more harm than good. You’ll learn the critical questions to ask, the certifications that matter, the equipment that’s essential, and the processes that separate professional restoration from surface-level fixes.
Empowerment: Make informed decisions when disaster strikes
Emergencies are stressful enough without the added anxiety of not knowing who to trust or what to do. The Octagon Podcast empowers you with the information you need to take control when disaster strikes. Understanding the restoration process, knowing your rights, recognizing quality work, and feeling confident in your choices can transform an overwhelming situation into a manageable one.
Behind-the-scenes access: Hear directly from the experts doing the work
This is an honest conversation with the people who show up to your property and do the work. Robert and Brad share stories from the field, lessons learned from decades of combined experience, and the real challenges they face every day. This unfiltered access gives you a genuine understanding of what restoration professionals think about, care about, and prioritize. You’ll hear the passion, the commitment to excellence, and the ethical framework that guides every decision at Octagon—straight from the source.
The Octagon Podcast on YouTube
Ready to dive in? The Octagon Cleaning & Restoration Podcast is available now on YouTube, making it easy to watch and listen wherever you are.
Don’t miss future content: The podcast is regularly updated with new episodes and insights. The channel was last updated on February 13, 2025, and Robert and Brad are committed to continuing the conversation.
Engage with the community: The comment section is open for your questions, feedback, and topic suggestions. Robert and Brad are listening and want to hear what matters most to you. Your input helps shape future episodes and ensures the content stays relevant to the challenges you’re facing.
As always, if you need restoration support in Maine and New Hampshire, we are here to help.
Maine: 207-893-0002
New Hampshire: 603-239-2100
