Yes, water damage is typically covered by most homeowner and commercial property insurance policies when it results from a sudden or accidental event—such as a burst pipe, appliance overflow, or roof leak due to a storm. However, damage caused by long-term neglect, gradual leaks, or poor maintenance may not be covered. Every policy is different, so we recommend reviewing yours carefully.

Yes! We work with all major insurance companies. Our team handles the entire insurance coordination process, including detailed documentation, scope of work, and direct communication with your insurance adjuster. This helps reduce stress and speeds up the claims process.

Your safety comes first. Follow these steps:

• Turn off electricity in affected areas if it is safe to do so.
• Avoid contact with standing water, especially if it may be contaminated.
• Shut off the water supply if the source is internal (e.g., a broken pipe).
• Call a professional restoration company like Octagon Cleaning & Restoration right away.

The sooner we start the drying and dehumidification process, the better the outcome. Waiting too long can lead to mold growth and additional damage.

Every situation is different. General timelines:

• Water extraction: 1–2 days
• Drying and dehumidification: 3–5 days
• Restoration/repairs: Several days to weeks, depending on severity (partnering with our sister company, Octagon Construction, can help speed up the process).

We’ll provide a personalized timeline and keep you updated throughout the process.

Preventing water damage is always better than dealing with it later. 

• Keep Gutters and Downspouts Clean: Clear debris to ensure proper drainage and prevent water from seeping into your foundation or basement, especially during heavy rain.
• Check Your Plumbing: Inspect pipes regularly for leaks or damage, and fix any problems as soon as possible.
• Ensure Proper Ventilation: Good airflow reduces humidity and condensation, helping prevent mold and water damage.
• Inspect Water-Using Appliances: Regularly check appliances like washing machines, dishwashers, and air conditioners to ensure they function well and are leak-free.
• Inspect Your Roof: Your roof is your property’s first line of defense against water damage. Check for damage or leaks and repair them quickly.

Following these steps can lower the risk of water damage to your property. Our team is ready to help with fast, professional service if you face an issue.

Hidden water damage may not be immediately visible, but here are some red flags to watch for:

• Musty or damp odors
• Warping or buckling of floors or walls
• Peeling or bubbling paint or wallpaper
• Mold or mildew growth
• Water stains or discoloration on ceilings or walls
• Soft or sagging drywall or wood

If you suspect hidden water damage, contact us for a thorough inspection. We use moisture meters and thermal imaging cameras to detect water behind walls and under flooring.

Water damage should be addressed immediately—ideally within the first 24 hours. The longer water sits, the more it can soak into building materials, weakening the structure and creating an ideal environment for mold growth.

Small, surface-level spills may be manageable with wet/dry vacuums and fans. However, if water has penetrated flooring, walls, or insulation—or if the water is contaminated—it’s essential to bring in professionals. DIY cleanup often fails to remove hidden moisture and can result in mold growth or structural damage.

Our process includes:

1. Inspection and Assessment – We identify the source and extent of the damage.
2. Water Extraction – We use commercial-grade pumps and vacuums to remove standing water.
3. Drying and Dehumidification – Industrial fans and dehumidifiers remove moisture from materials and air.
4. Cleaning and Sanitizing – We clean, disinfect, and deodorize affected surfaces.
5. Restoration and Repairs – Repairs to damaged areas can be completed by our sister company, Octagon Construction.

In many cases, no. If damage is limited and there are no health risks (e.g., sewage), you can often remain in the home. For larger losses involving contaminated water or major demolition, temporary relocation may be recommended for your comfort and safety.

We use state-of-the-art commercial equipment, including:

• Submersible pumps and wet vacuums
• High-capacity air movers
• Dehumidifiers
• Infrared cameras and moisture meters
• HEPA air scrubbers
• Antimicrobial cleaning agents

This ensures rapid drying, thorough sanitation, and safe air quality.

Categories (based on contamination):

• Category 1: Clean water (e.g., from a pipe burst)
• Category 2: Gray water (e.g., dishwasher or washing machine overflow)
• Category 3: Black water (e.g., sewage, floodwater)

Classes (based on extent of saturation):

• Class 1: Minimal absorption
• Class 2: Moisture in carpet, walls
• Class 3: Saturated ceilings, walls, and floors
• Class 4: Deep saturation in materials like concrete or hardwood

Yes. Water can weaken drywall, flooring, subfloors, and even the foundation if left untreated. Prompt drying and repair are critical to prevent long-term structural issues.

Yes. Mold can begin growing within 24 to 48 hours after water exposure. It thrives in moist, warm environments and can pose serious health risks, especially to people with allergies or respiratory conditions. Prompt drying and dehumidification are essential to prevent mold growth.

• Broken or leaking pipes
• Appliance malfunctions (dishwashers, washing machines)
• Overflowing sinks, bathtubs, or toilets
• Roof or window leaks
• Heavy rain or flooding
• Sewage backups
• HVAC malfunctions or condensation

We:

• Document all damages with detailed photos and reports
• Provide thorough estimates
• Submit all paperwork to your insurance adjuster
• Coordinate directly with your carrier to make the process smooth and fast

Choose a provider with IICRC certification (Institute of Inspection Cleaning and Restoration Certification). This ensures the team follows industry standards in water mitigation, structural drying, and mold prevention. Octagon Cleaning & Restoration is fully IICRC-certified.