You should call a fire damage restoration company as soon as your property is deemed safe to enter by emergency responders. While safety and medical attention should always be the top priority, reaching out shortly after the fire is extinguished enables us to assess the damage and initiate the restoration process promptly. Our team can also help secure your property with emergency board-up services to prevent further damage.

In many cases, yes. Depending on the extent of the damage and air quality concerns, temporary relocation may be necessary to ensure your health and safety. During our initial assessment, we’ll advise you on whether it’s safe to remain in the home or if you should relocate during the restoration process.

Fire damage can be devastating, but most homeowner’s insurance policies cover repairs to your home and its contents through dwelling and personal property coverage. Additionally, your policy may include personal liability or umbrella insurance, which can help if a fire in your home spreads to a neighboring property. It’s important to review your coverage to ensure you’re fully protected.

We specialize in assisting homeowners during challenging times. Our team works closely with you and your insurance company to guide you through the claims process, helping reduce the stress and uncertainty of property damage. With our expertise and commitment to customer satisfaction, you can trust us to handle every step with care and professionalism.

We use advanced deodorization techniques such as thermal fogging, ozone treatment, and hydroxyl generators to eliminate odors at the molecular level. We also clean the ductwork for HVAC systems and affected surfaces to prevent lingering smells.

Water left from fire suppression must be removed quickly to prevent mold and further structural damage. Our technicians are trained to extract standing water, dry affected materials, and monitor moisture levels using advanced tools to ensure your property is completely dry.

Timelines vary depending on the extent of the fire damage:

• Light smoke damage: a few days to a week
• Moderate damage with soot and water: 1–3 weeks

Severe damage requiring reconstruction: several weeks to months. We provide a detailed estimate and timeline after inspecting your property. Our sister company, Octagon Construction, can provide reconstruction services.

Our comprehensive process typically includes:

• Emergency response and securing the property (board-up, roof tarping)
• Inspection and damage assessment
• Water removal and drying (if firefighting efforts caused water damage)
• Soot and smoke residue cleanup
• Odor removal using professional deodorization techniques
• Cleaning and sanitizing salvageable belongings
• Repairs and reconstruction, if needed, through our sister company, Octagon Construction.

Absolutely. Our team is trained in removing smoke and soot residue from a variety of surfaces. Salvageable contents are cleaned either in-house or by trusted vendors. We use industry-approved tools and products designed to fully clean, sanitize, and deodorize the property.

It depends on the damage. Even small fires can leave behind toxic particles, airborne contaminants, and structural risks. A professional assessment is needed to determine when it’s safe to re-enter or remain in your home.

Salvageable items often include:

• Furniture made of hard surfaces
• Metal fixtures
• Clothing and fabrics (if not burned)
• Some electronics (if not water-damaged) We provide a detailed inventory, pack-out services, and storage while restoration takes place.

Most homeowner and commercial property insurance policies cover fire and smoke damage, as well as water damage caused by extinguishing the fire. We work directly with your insurance company, submitting documentation, estimates, and photos to help streamline your claim.

• Toxic soot and chemical residues
• Respiratory irritants and allergens
• Dangerous particulates in HVAC systems We use HEPA-filtered air scrubbers and thorough cleaning to restore indoor air quality and make your property safe again.

We take care of all documentation by:

• Capturing before-and-after photos
• Creating an inventory of affected items
• Assessing structural damage
• Preparing professional estimates and scopes of work We also coordinate directly with your insurance adjuster to keep things moving smoothly.

A reputable restoration company should be certified by the IICRC (Institute of Inspection Cleaning and Restoration Certification). This ensures adherence to industry best practices in fire damage restoration, deodorization, and structural drying. Octagon Cleaning & Restoration is fully IICRC-certified and has extensive experience in both residential and commercial fire loss restoration.